We’ll gladly accept unworn, unwashed, or defective merchandise purchased on Felixz.com within 30 days of the date is received and we'll be happy to arrange an exchange, store credit or a refund. Just contact us and we'll be happy to promptly respond with a solution.
We will ONLY accept returns on items in new condition with the original packaging and materials.
Unfortunately, we are unable to accept certain items for return. These includes:
- Items which are no longer in new condition.
- Items which lack their original packaging.
- Items which have been in the customer's possession for more than 30 days from the date the item was received.