Returns & Exchanges

We’ll gladly accept unworn, unwashed, or defective merchandise purchased on Felixz.com within 15 days of the date is received and we'll happy to arrange an exchange, store credit or a refund with free return. Just fill out the form to contact us and we'll be happy to promptly respond with a solution. 

We will ONLY accept returns on items in new condition with the original packaging and materials. 

Unfortunately, we are unable to accept certain items for return. These includes:

- Items which are no longer in new condition.

- Items which lack their original packaging.

- Items which have been in the customer's possession for more than 15 days from the date the item was received.

 

 

Thanks for contacting us. We'll get back to you as soon as possible.