Returns & Exchanges

We’ll gladly accept unworn, unwashed, or defective merchandise purchased on Felixz.com within 15 days of the date is received and we'll happy to arrange an exchange, store credit or a refund. Just fill out the form to contact us and we'll be happy to promptly respond with a solution. 

We will ONLY accept returns on items in new condition with the original packaging and materials. 

Unfortunately, we are unable to accept certain items for return. These includes:

- Items which are no longer in new condition.

- Items which lack their original packaging.

- Items which have been in the customer's possession for more than 15 days from the date the item was received.