Free U.S. Shipping
Complimentary Gift Wrapping
Friendly Live Chat Support
30 Days Return
Made in Hand
Every piece is made in hand and it shows as 'soul' in the materials and the shaping.
Your piece is truly unique.
New York HQ
From our beautiful flagship store in New York we design and display all our pieces to perfection for your pleasure.
2000+ Satisfied Customers
We are incredibly blessed to have served thousands of happy customers get a unique piece for themselves or a gift to a loved one.
The best gift lasts a lifetime.
Let us know if you are gifting this to someone special, and we will make sure it arrives in a beautiful gift box, ready to give.
Shipped from New York, you can expect it to arrive in plenty of time for the special occassion.
Fair transparent pricing.
While we are able to control our expenses and cost, we pass on the savings to our customers without having to do the traditional markup, thus providing our customers hand crafted premium products without paying the premium price.
Highest Quality Gems
All our Stones are carefully selected for their natural shape, quality and color. Each piece is then designed and hand crafted around the stone without changing the essence of the stone.
Worry Free Shopping
We want you to feel as comfortable shopping with us as possible. If for any reason, the item is not up to your standard, simply contact us within 14 days and we will send you a return label to return the unworn item for a full refund.
All our stones are sourced directly from our trusted miners or stone cutters. 100% Free from child labor and unknown sources.
Complimentary Shipping & Gift Box
We offer free shipping for all purchases regardless of the amount of purchase. Complimentary Gift box and wrapping is also available upon request.
+ When will my order arrive?
U.S. customers can expect their order delivered at their door within 2 to 5 days.
International customers can expect their order within 2-3 weeks.
+ Can I order online and pickup at your store?
Yes, you will have the option to choose store pickup at checkout.
Our store is located at 518 3rd Avenue, New York, NY 10016
+ I am ordering several gifts in the same order. Can I add multiple gift messages?
At this time, we are only able to add one gift message per order.
The gift message will be printed and enclosed with one gift tag.
Please create multiple orders for multiple gifts.
We apologize for the inconvenience and thank you for understanding our technical limitations.
+ I just placed an order, but I selected the wrong item. Can you change/cancel it?
Please contact Customer Service (firstname.lastname@example.org) immediately if you have questions about changing or canceling your order.
+ I just placed an order – will I get a confirmation from you?
Yes! After submitting an order shipping within the United States, you should be taken to a page that provides an order confirmation number.
Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship you will receive a second email that provides the USPS tracking information for your shipment.
Please contact Customer Service (email@example.com) if you have not received your confirmation emails.
+ I just placed an order, but I need to change the shipping address. How do I do that?
Because We process orders so quickly, we are typically unable to make changes to the shipping address.
Please contact Customer Service (firstname.lastname@example.org) as soon as you can if you need to change your shipping address.
+ What is your return policy?
We’ll gladly accept unworn, unwashed, or defective merchandise purchased on Felixz.com within 30 days of the date is received and we'll be happy to arrange an exchange, store credit or a refund.
Contact us and we'll be happy to promptly respond with a solution.
We will ONLY accept returns on items in new condition with the original packaging and materials.
Unfortunately, we are unable to accept certain items for return. These includes:
- Items which are no longer in new condition.
- Items which lack their original packaging.
- Items which have been in the customer's possession for more than 30 days from the date the item was received.
+ How do I return the Item?
Contactinfo@felixz.com– we are happy to look into your optionsas quickly and easily as possible for you!