Flat Snake Chain

Yes, we are happy to offer a gifting option on our jewelry! On the checkout page, select “Add gift options” heading to select more options. We will send your gift in an appropriate gift box or pouch.

At this time, we are only able to add one gift message per order. The gift message will be printed and enclosed with one gift tag.

Please contact Customer Service (info@felixz.com) immediately if you have questions about changing or canceling your order.

Yes! After submitting an order shipping within the United States, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship you will receive a second email that provides the USPS tracking information for your shipment. Please contactCustomer Service (info@felixz.com) if you have not received your confirmation emails.

Because We process orders so quickly, we are typically unable to make changes to the shipping address. Please contact Customer Service (info@felixz.com) as soon as you can if you need to change your shipping address.

We’ll gladly accept unworn, unwashed, or defective merchandise purchased on Felixz.com within 30 days of the date is received and we'll be happy to arrange an exchange, store credit or a refund with free return. Just fill out the form to contact us and we'll be happy to promptly respond with a solution.
We will ONLY accept returns on items in new condition with the original packaging and materials.
Unfortunately, we are unable to accept certain items for return. These includes:

• Items which are no longer in new condition.
• Items which lack their original packaging.
• Items which have been in the customer's possession for more than 30 days from the date the item was received.

Contact info@felixz.com – we are happy to look into your options!